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Customer Portal

Insight into how you use water

Our members can now monitor their own water usage through our Customer Portal by Dropcountr. It’s easy to use, and there is no extra charge to sign up.

This new portal will put you in charge of your own water usage. Monitor for leaks, know the approximate cost of water, set up alerts for high usage and high costs, and know if water us used while you are away.

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We will also be using this system to contact our member in an emergency for boil water notices, or planned outages, etc. We encourage all of the adults it the residence to sign up so everyone can be aware of important notices. This portal supports multiple people per account and multiple accounts per person. Be informed, sign up today.  

Scan or click the QR code to download the app.

 

Dropcountr only works on an Android or Apple device. 

How to sign up

  • Scan the QR code and chose between Apple and Android. It will take you to an app that you can download.

  • Follow the directions on the screen. You will need your account number. Your account number can be found on the top righthand corner of your bill. You can also call the office and we will be happy to look it up for you.

  • Once you are logged in, first thing you should do is go to My Account.

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Set up your My Account Page

  • My Info - Ensure that your email and cell phone number is filled in. Make sure that SMS is marked ON.

  • Site Profile - adjust the occupancy.

  • Notifications - Ensure that Leak Alerts, Utility Alerts are turned on. You can turn others on if you think you will need them. They can be changed later. Click on each notification and be sure Email, Push, and SMS are all blue.

  • Cost Threshold - If you want to change the setting click on edit.

  • Usage Threshold Alerts - This is where you can change when you are alerted for water usage. As an example, if you are away for a long period of time you can set this to 1 gallon over 1 day and it will send you an alert if you exceed that threshold.

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Special Notes

  • Dropcountr reports in Gallons and your water bill is in Cubic Feet. Water usage is billed at 1.51 per 100 Cubic Feet or 748 gallons.  

  • When looking at your monthly Itemized cost it is in gallons but the dollar amount is correct. Also note that the usage is for that month not from billing period to billing period. We read our meters on the 22nd of each month so the totals will be different.

  • Meters only report in once a day for the previous day. Readings from the current day are not available until after 10am the next day.

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