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We hope to help you better understand the requested revenue increase and how it will affect you.


Please remember that we have requested these rates through the PUC, but that doesn't mean the PUC will approve these rates. The PUC has the final say in the rates that we will charge. 


Below are some of the areas affected the most by our current economy and the changes we have made in the past 8 years. 

If you have further questions please email ✉ ☏ (541) 923-1041 

To receive notices of the time and place of hearings on the matter, contact the PUC at (800) 522-2404; TTY 711, or mail a request to:

                                                                              Public Utility Commission of Oregon

                                                                              Administrative Hearings Division

                                                                              PO Box 1088

                                                                              Salem Or 97308-1088

Calculate Your Bill

The amount requested for usage is $1.33 per 100 cubic feet. There isn't any water included in the base rate. To Calculate your estimated bill, take: Usage Total x 1.33 + Base Rate listed below for your meter.

Number of meters in the system:

5/8"x3/4" - 93%

           1" - 6%

     1 1/2" - .2%

           2" - .7%

Proposed Residental/Commercial Base Rate with Usage

Meter Size

5/8" x 3/4"


1 1/2"


Base Rate





100 CF





400 CF





700 CF





1000 CF






Wages and Benefits 2015 - 2022

The largest impact we have faced over the last eight years is the personnel cost. We are faced with the challenge of providing competitive wages and benefits that will retain good staff. Wages alone have increased 39% over 2015.

Since 2010 we have had a private contractor (Avion) that would be there whenever we needed them. This allowed us to run with minimal staffing. In 2022 that contractor notified us that they could no longer provide us with that service. This meant that we needed to provide that service ourselves. For that reason, we created a Field Supervisor position and hired two more field staff for a total of three field staff. We also need to have a person on call 24/7. This, along with rising wages in our economy we have seen a 39% increase in wages over 2015.

Benefits are key to retaining good people. Providing medical insurance is key. Since 2015 we have seen a 1277% increase in medical benefits.


System Repairs 2015 to 2022

The cost of parts has spiked over the past 3 years. As an example, a backflow assembly install back in 2015 was $385, today that same install will cost the customer just over $1000. This is for parts only. We don’t charge for our labor. We have seen the cost of our repairs increase 129% over 2015.


Transportation 2015 to 2022

Now that we are taking on all of the work ourselves, we had to equip our field staff with the tools they needed to do their job efficiently and safely. We have added two field trucks to our fleet, so each field tech has a vehicle. This allows us to send them to different jobs. It also allows them to break away from a job to address a member’s concern when needed. We added a dump truck and a mini excavator to our fleet of equipment. This allows us to take care of most situations, even on nights and weekends when you can’t rent equipment or have product delivered.

The dump truck, trailer for the excavator, and two service trucks account for approximately $34,442 annually. Transportation costs are calculated separately. With fuel prices as high as they are, along with maintenance, we have seen an increase of 204% over 2015.


General Liability Insurance 2015 to 2022

General Liability Insurance, including auto insurance, has increased by 177% from 2015. 


Miscellaneous Expenses 2015 to 2022

These expenses include Bank Service Charges and Merchant Fees. Merchant Fees are the fees we pay to the company that processes our credit card payments. These expenses have steadily been increasing. For example, in 2015, our Merchant Fees were $2,287; in 2022, our Merchant Fees were $13,815, a 504% increase. Overall, the Miscellaneous Expenses have increased by 177% from 2015.

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